The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories on usvisas.state.gov to determine which visa category might be appropriate for your purpose of travel to the United States.
The U.S. Embassy in Ouagadougou suspended routine consular and visa services March 18 due to COVID-19.
U.S. citizens in need of 24/7 emergency assistance should call +226 25495300 from Burkina Faso or +1 (301) 985-8742 from the United States. For information on other services, see below.
American Citizens Services (ACS)/Passport Services: U.S. citizens with an expired passport, or one expiring within 30 days, and imminent travel plans to the United States, may request an emergency appointment at the embassy. Due to reduced operations at U.S. domestic facilities effective April 2, if you have previously applied for a passport or citizenship service, such as a Consular Report of Birth Abroad (CRBA), you should expect significant delays receiving your documents. If you are in this situation and have imminent travel planned, please apply for an emergency passport. As a reminder, U.S. citizen children do not require a CRBA to qualify for an emergency passport.
Federal Benefits: The Federal Benefits Unit will continue to provide services that can be accomplished without face-to-face interviews. For individuals residing in Burkina Faso, please contact firstname.lastname@example.org for any questions or concerns regarding Social Security numbers, Social Security benefits, or other federal benefits.
Visa Services: Routine immigrant and nonimmigrant visa services are suspended until further notice. Applicants with appointments will receive cancellation notices by e-mail. We will continue to accept nonimmigrant visa applications on a very limited basis for emergency travel only. Applicants may request an emergency nonimmigrant visa appointment by sending an email to email@example.com. Immigrant visa emergency appointment requests will be considered only when the applicant will age out of his or her case, or in case of emergencies. Student visa appointments remain suspended including for students with a Fall 2020 enrollment.
Travel to the United States on a temporary basis, including tourism, temporary employment, study and exchange.
For foreign citizens who want to live permanently in the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the Global Support Services Contact Us page for full information or use contact information below:
- Email: To reach a customer service representative via email, please write to firstname.lastname@example.org
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Burkina Faso: (+226) 25-30-00-86
- Callers in the United States: Call 1 703-520-6209
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.