Emergency Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

If you are an American citizen with an after-hours emergency, please call (+226) 25-49-53-00, dial “1”, and ask to be connected to the duty officer. If you are calling from the United States, you must dial 011-226-25-49-53-00 or call our U.S. VOIP number: 301-985-8742.

If the main number is unavailable, you may call one of the following alternate numbers:


If you are calling during business hours, call (+226) 25-49-53-00 and ask to be connected to the Consular Section or visit the embassy. Please note that we do not respond to visa inquiries outside of normal business hours. Routine services such as passport renewals, reports of birth abroad, and notarial services are not considered emergencies either and are processed during regular American Citizen Services business hours.