U.S. Citizen Services


The American Citizen Services office at the U.S. Embassy in Ouagadougou provides assistance to U.S. citizens in Burkina Faso.

The U.S. Embassy in Ouagadougou suspended routine consular and visa services March 18 due to COVID-19.

U.S. citizens in need of 24/7 emergency assistance should call +226 25495300 from Burkina Faso or +1 (301) 985-8742 from the United States.  For information on other services, see below.

American Citizens Services (ACS)/Passport Services:  U.S. citizens with an expired passport, or one expiring within 30 days, and imminent travel plans to the United States, may request an emergency appointment at the embassy. Due to reduced operations at U.S. domestic facilities effective April 2, if you have previously applied for a passport or citizenship service, such as a Consular Report of Birth Abroad (CRBA), you should expect significant delays receiving your documents.  If you are in this situation and have imminent travel planned, please apply for an emergency passport.  As a reminder, U.S. citizen children do not require a CRBA to qualify for an emergency passport.

Federal Benefits:  The Federal Benefits Unit will continue to provide services that can be accomplished without face-to-face interviews.  For individuals residing in Burkina Faso, please contact consularouaga@state.gov for any questions or concerns regarding Social Security numbers, Social Security benefits, or other federal benefits.

Visa Services:  Routine immigrant and nonimmigrant visa services are suspended until further notice.  Applicants with appointments will receive cancellation notices by e-mail.  We will continue to accept nonimmigrant visa applications on a very limited basis for emergency travel only.  Applicants may request an emergency nonimmigrant visa appointment by sending an email to consularouaga@state.govImmigrant visa emergency appointment requests will be considered only when the applicant will age out of his or her case, or in case of emergencies.  Student visa appointments remain suspended including for students with a Fall 2020 enrollment.

If you can’t find what you are searching for on our site, please visit the Bureau of Consular Affair’s website.

Current Exchange Rate

Please note that U.S. Citizen Services fees, when made in local currency, may vary due to the fluctuating exchange rate. As a result of the current value of the dollar, the African Financial Community (CFA) rate is currently 600 CFA francs to one U.S. dollar.

Messages and Alerts

COVID-19 Information

See all Messages and Alerts for U.S. Visitors to Burkina Faso.